Finding and maintaining qualified system and database administrators is extremely challenging and expensive. In addition to salaries commonly exceeding $100,000 per year, there are substantial overhead costs including benefits, vacation coverage, office space, and ongoing training.
ServerCare gives your business access to senior technical experts at a fraction of the cost. You retain total control of how much or how little help you need, with predictable upfront costs.
A staff DBA or Sysadmin easily costs over $150,000 per year when factoring in benefits, insurance, and workspace overhead. ServerCare provides transparent, predictable pricing tailored to your actual operational needs.
Many companies invest heavily in training junior resources, only to watch them leave for other opportunities. With ServerCare, you have access to fully trained, expert engineers from day one without any retention risk.
Our team has standard scripts, deep expertise, and established vendor relationships. We resolve issues in minutes that might take an in-house junior DBA hours of troubleshooting, research, and phone calls.
We possess expert-level proficiency across Oracle, PostgreSQL, MySQL, Red Hat Linux, Sun Solaris, IBM AIX, AWS, and Azure. You get a full team’s diverse skill set rather than relying on a single generalist.
We supplement your existing team by providing upgrade support, stop-gap measures during illnesses or vacations, or simply managing the day-to-day administration so your staff can focus on long-term strategy.
We serve as your single point of information. We interact directly with software and hardware vendors, chase down performance bugs, and own the solution rather than engaging in finger-pointing.
As an independent external partner, we strictly and consistently enforce your internal security parameters. We establish formal, auditable system access protocols and perform penetration testing upon request.
Get regular, comprehensive reports detailing system performance, data growth, and platform health. Our trend analysis helps you plan for future compute or storage capacity before bottlenecks emerge.
We strive to answer all phone calls within 2 rings and resolve support issues immediately. We maintain a strict Client-to-DBA ratio of 5:1 or less, ensuring rapid, personalized help whenever you call.
Oracle and hardware vendor contracts cover basic software updates and diagnostic phone support, assuming they are speaking with an experienced in-house administrator. If you do not have a veteran DBA on staff, your systems are still in jeopardy. ServerCare covers active, hands-on administration: OS installation, database design, performance tuning, patching, and backups.
If you are fortunate enough to have a qualified DBA or Sysadmin, ServerCare acts as their 'eyes and ears' through proactive, automated system monitoring. We handle the repetitive, mundane day-to-day fire-fighting, freeing your staff to focus on high-value business strategic needs.
ServerCare has extensive experience providing custom education for developers and administrators. Our senior staff has taught at the university level, published technical papers, and conducted customized courses for Fortune 500 organizations.
We encourage small, hands-on class sizes to ensure each student receives direct mentorship, with pricing significantly lower than vendor-direct courses.