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Support Plans

ADD-ON FEATURES

Enhance Your Remote Team with Custom Add-ons

Database Health Check

Comprehensive initial analysis. We run diagnostic scripts and tools, producing a detailed audit report highlighting issues, solutions, and exact effort estimates.

24/7 or 24/5 Live Support

Guaranteed round-the-clock coverage with zero surcharge for emergency night, weekend, or holiday work, and planned overnight maintenance support.

Real-time OEM Alarming

Configure Oracle Enterprise Manager or custom alert managers to dispatch alerts directly to ServerCare and client engineers for instantaneous resolution.

SUPPORT PLANS

Choose the Perfect Support Tier for Your Critical Platforms

BasicCare™

Entry

Weekly Remote Monitoring

Includes:
  • - Weekly monitoring of a single DB instance
  • - Access to ServerCare Helpdesk
  • - 1 Hour/month of DBA or Sysadmin services
  • - Weekday support during normal hours
  • - No long-term commitment required
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ExtendedCare™

Popular

Daily Remote Operations

Includes:
  • - Daily monitoring on normal business days
  • - Support for up to 2 related DB instances
  • - Access to ServerCare Helpdesk
  • - Web-based messaging of ServerCare staff
  • - 5 Hours/month of DBA/Sysadmin services
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CompleteCare™

Total

Continuous Remote DBA Operations

Includes:
  • - All BasicCare & ExtendedCare benefits
  • - Twice the included hours (10 Hours)
  • - Free setup and initial database analysis
  • - 24/7/365 guaranteed coverage included
  • - Discounted hourly rates
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CUSTOM OPERATIONS

Need blocks of hours for upgrade assistance or custom projects?

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